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Returns Policy

If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Dispatch Confirmation, i.e. when the Contract between you and Us is formed.

If the Goods are being delivered to you in a single instalment (whether single or multiple items), the cooling off period ends 14 calendar days after the day on which you receive the Goods.

If you wish to cancel and return goods, please contact us by email or phone. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and Services.

We will ask you to return the goods at your cost, please keep proof of posting. We will not be liable for goods that are either damaged or lost through transport.

If you have received faulty or damaged goods, please contact us within 24 hours of receiving the items, we will require photographic evidence to support your claim.

You can return goods (unopened) to us within 14 days of receipt. We will inspect the products, provide replacements or refund the purchase price less any handling charge.

Please note that you may lose your legal right to cancel in the following circumstances:

  • If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;
  • Please ensure that you return Goods to Us no more than 14 calendar days of receipt of the goods.

Refunds will be issued to you within 48 hours of us receiving the goods