At AsianDukan we want you to be delighted every time you shop with us. However, we know that there may be times when you want to return products you have bought. If you are not entirely happy, you can return your purchase to us, in its original condition within 14 days of despatch for a refund see. If you return the full order we will also refund your delivery costs. In the case of single items, you are responsible for the cost of returning those to us. We will issue a full refund to the original payment method that was used to place the order within 14 days of receiving the returned goods.
Please re-pack the items carefully and enclose a note with your name and order number, stating the reason for return. Please send them to:
187-189 Upper Tooting Road
We recommend using a tracked delivery service, such as CollectPlus or myHermes.
In the unlikely event that you receive faulty goods, we will replace them free of charge. Please contact us at firstname.lastname@example.org for instructions on how to return the goods as in this case we will arrange the return through one of our authorised carriers. Once we have the goods back, we will issue a full refund or send replacements, as you prefer.
- Returned items are in the original unopened packaging, with no visible signs of wear or use.
- If you wish to exchange an item, please include full details in the parcel and a member of our customer service team will be in touch to organise this for you.